Refund policy

At Iron Eagle Coffee Company, your satisfaction matters to us. Because our coffee is freshly roasted and prepared specifically for each order, we have a few important guidelines regarding returns, refunds, and replacements.

All Sales Are Final

Due to the nature of food products, we do not accept returns on coffee items. For safety and quality reasons, returned coffee cannot be resold and must be discarded. Please do not send products back to us.

Incorrect Orders or Store Errors

If we make an error with your order, such as sending the wrong product, grind size, or label, we will take full responsibility.

  • We will replace the item at no additional cost to you

  • Shipping for the replacement will be covered by us

  • Please contact us within 7 days of delivery with your order number and details

Customer Errors

If an issue occurs due to incorrect information provided at checkout (such as an incorrect address or order selection):

  • We are unable to offer a refund

  • A replacement order may be placed at the customer’s expense

  • Please double-check all order details before completing your purchase

Shipping Issues & Lost Packages

In rare cases, issues may occur that are outside of our control, such as:

  • Carrier delays or delivery errors

  • Packages marked as delivered but not received

  • Package theft

In these situations:

  • We will work with you to determine the best solution

  • Replacement orders may be offered on a case-by-case basis

  • Shipping costs may apply, depending on the situation

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and product. We will review the issue and arrange a replacement if appropriate.

International & Bulk Orders

  • International orders are not guaranteed and may be subject to customs delays or fees

  • Bulk and wholesale orders are sold as-is and are non-refundable

How to Contact Us

If you experience any issues with your order, please reach out to us at:

brian.arias@ironeaglecoffeecompany.com
Include your order number and a brief description of the issue so we can assist you quickly.

Our Commitment

At Iron Eagle Coffee Company, we stand behind our products and our mission. When issues arise, we work fairly and transparently to ensure every customer feels respected and supported.